Apr 262011
 

Cuisine: American, Greek, Fish & Seafood, Pasta, Steaks, Chops, Ribs
Restaurant Features: Bar, Happy Hour, Live Music, Patio, On-Site Parking
Location: Fridley, MN
Address: 6161 Central Ave. N.E. (Hwy. 65) Fridley, MN  55432 763-398-0088
Kitchen Hours: Mon-Tues: 11am – 9pm  Wed-Thurs: 11am – 10pm  Fri- Sat: 11am – 11pm  Sun Brunch: 10am – 2pm  Sun Dinner: 4pm – 9pm

Links: Shorewood Grill Website * Shorewood on Facebook * Google Map
Atmosphere: The main dining room is a cozy space, with rich, warm colors and murals on the walls, along with a fireplace and big booths.

The bar/lounge area is an extra large room with the bar centrally located.  There are a number of large booths around the perimeter of the room, with several bistro tables spread throughout as well.  There was a small stage at the front of the room where a band played later in the evening.

There is a patio that can be accessed from both the dining room and the bar with views of the small lake nearby.

Menu: Appetizers at Shorewood include Calamari, Shorewood Meatballs, Spanakopita, Saginaki, Gyros, Spinach Artichoke Dip, Kalamata Bruschetta, Crab Cakes, Shrimp Cocktail, Stuffed Mushrooms, Pita Bread & Spreads, Ahi Tuna, and Hercules Bites.

Salads include Greek Village, Peasant, Chopped, Caesar and King Louie.  Soups include Chicken Orzo or a Soup du Jour.

Shorewood’s sandwich offers a handful of sandwiches such as Prime Rib Dip, Gyro, Black Angus Burger, Chicken Caesar Wrap, and Walleye Sandwich.

Entrees include Kebobs (chicken, beef or swordfish), Chicken in Phyllo, Athenian Lamb Chops, Gyros Dinner, Meatloaf, BBQ Ribs, Roasted Chicken, and Chicken Pot Pie.

Steak and Pork options include New York Strip, Steak de Greco, Grilled Ribeye, Filet Mignon, Prime Rib, Short Ribs, and Pork Chops.

Shorewood’s seafood options include Lobster Tail, Walleye,Grecian Shrimp, Crab Stuffed Salmon, and Jumbo Scallops.

Pasta offerings include Lobster Ravioli, Lime Chicken Tortellini, Theva Pasta with Lamb,  Spaghetti and Meatballs, Chicken Alfredo, and Mediterranean Pasta.

Children’s Menu has items such as Spaghetti and Meatballs, Chicken Tenders, Mini Pizza, Mini Prime Rib, Mini Burgers, and Mini Gyros.

Price guide: Appetizers $7-12  Salads $9-14  Sandwiches $10-14 Entrees $14-24 Steak $17-27 Seafood $18+

What we ordered: (In order of appearance) One of my companions ordered this Spinach Artichoke Dip, a creamy blend of cheeses baked in a ramekin and served with pita bread.  I tried a few bites of this and it was very good.  It had the rich flavor of artichoke, spinach, onions, parmesan and other cheeses and was baked until the cheese was a bubbly golden color.

My entree came with a salad, so I went with the Greek Salad, which was the basic salad with feta and pepperoncini.  Crisp and fresh.

One of my companions ordered the New York Strip, prepared medium.  This meal comes with both veggies and au gratin potatoes, but was ordered without veggies due to a food allergy; as you can see it was still served with a sauteed veggie medley.

Another companion ordered the Grecian Shrimp, a dish of shrimp baked with garlic butter and feta.  These were delicious; the shrimp were decent sized and covered with feta.  The meal was served with veggie medley and mashed potatoes.

My companions also ordered the Calamari, which came after their meals.  I tried this and thought it was some of the best calamari I have had; the squid was cooked perfectly yet the batter was still crispy.  It was served over a bed of sauteed banana and pepperoncini peppers, which was a nice tangy accompaniment.  I could also taste a hint of lemon and I loved that it had little squids in addition to the rings.  Served with a Crab Louie sauce, which was tangy and creamy.  Huge portion.

Another companion ordered the Chicken Tenders, which came with six large, ordinary pieces of white meat chicken.

The guest of honor had the Seared Ahi Tuna, which came with two thick pieces of tuna seared on the outside and raw in the middle.  The fish was served over thin slices of carrots and cucumbers and drizzled with wasabi mayo.

Another companion ordered the Stuffed Burger, which was still slightly pink in the middle along with the melted cheddar cheese.  For some reason it didn’t come with any fries?

One companion ordered the Phyllo Chicken.  I did not try this dish but it looked very good.  It had a chicken breast stuffed with spinach, feta and pine nuts, then wrapped in the light and flaky phyllo dough and baked to a golden color.  It was topped with a creamy sauce and served with veggie medley and mashed potatoes.

I ordered the Lobster Ravioli, which I liked very much.  The portion came with 4-5 large raviolis filled with a cheesy lobster mix, then topped with a creamy rosa sauce and a small about of lobster meat.  I loved every bite and was still hungry when it was all gone (and it is very rare that I finish my entree!)  It would’ve been great to have bread with this meal but it was not brought out until after we already ate.

Another companion ordered the Chicken Pot Pie, which I tried and thought was very good.  There was just the right amount of vegetables and chunky white chicken to the creamy chicken soup.  It had a flaky, buttery crust baked on top, then sprinkled with parmesan.  Total comfort food!

Another companion ordered the Gyro Appetizer.  I did not try this at all but it looked like standard gyro meat and fixings,

A couple of my companions ordered Flaming Cinnamon shots which were quite spectacular when set on fire (at the bar only).

Service: The service that we experienced at Shorewood Bar & Grill was beyond disappointing; it was downright appalling. Our party consisted of fifteen people, with a reservation made four weeks in advance.  We arrived on time to be seated in the lounge, with one large booth (seats 6-8)  and a handful of 2-person bistro tables for our party.  It was very awkward from the get-go, with there being no good way of arranging the tables so that everyone was included.  Our server was a new employee, having just started at Shorewood the week prior.  She was nice and sweet and I can cut her a little bit of slack because she was new, but Shorewood should know better than to put a newbie with a group so big on a busy weekend night.  I guess Shorewood’s mentality with new wait staff is “sink or swim”?

Our biggest problem of the night wasn’t necessarily with our server; it was more the bad timing of the food.  We all ordered within a half hour of our arrival, with the server starting at one end of the party and then finishing at the other end.  Logical, right? The first four people to order received their salads about 43 minutes after ordering.  Not even two minutes later their entrees showed up, but no sign of the calamari that was ordered as an appetizer.  The timing of the food was just totally off! Someone did bring the calamari right out to us after inquiring to its whereabouts and we were not charged for it.  This first group that got their food also had a serious problem: After requesting “no vegetables” to the server due to a food allergy, the steak entree showed up with vegetables.  This mistake could have turned into a scary and life-threatening situation real quick.  About twenty minutes later (an hour after ordering), the second wave of food arrived to those in the middle of the seating arrangement, myself included.  It was not for another 30 minutes beyond this point that the last section of our group received their food, approximately 90 minutes after ordering.  Our bread wasn’t served to us until the second time we requested it, and it came after the meal.

All the while we were waiting (and waiting!) for our food, the people who arranged the party spoke with the management to express their unhappiness with the chain of events.  I am not sure of how that situation was remedied but I personally never saw the management once that evening, nor did they come to check with the guests in our party.  I think that personal tough was warranted in this situation and being accustomed to good service most places I go, I expect it.  They did, however send in a few additional servers to check on us after the first two hours and these girls were very nice.  At the end of the evening someone in our party passed my card along to the management and let them know that I was there and I was doing a review for this blog; the management sent our server over to me and asked if he could by me a drink since he knew I was writing a review.  I find it kind of insulting that they thought maybe they could keep me quiet by buying me a margarita.

Overall Impression: Very mixed.  I thought the food was really good but the service was terrible.  As much as I liked the food, more importantly to me is how the service is and how the restaurant made us feel.  I know I personally never felt like my business was valued or appreciated and I think it is safe to say the same for the majority of the people in our large party.  The fact that our party was so big was a factor in the quality of service (I can only assume), but to me that shouldn’t matter.  I have been to plenty of restaurants as part of a large group and most have done a great job.  Shorewood has a long way to go with their service before I would  consider going back.

Shorewood Bar & Grill on Urbanspoon

  8 Responses to “Shorewood Bar & Grill ~ Fridley, MN”

  1. THE WORST SERVICE AND FOOD!!! SERVER WAS VERY RUDE AND THE FOOD WAS TERRIBLE!!! SHOULDN’T THERE BE LOBSTER IN THE LOBSTER RAVIOLLI? NONE JUST MUSH!! MY EXPIERENCE WAS DISGUSTING!!! YOU COULD GET BETTER FOOD AND SERVICE FOR HALF THE PRICE AT APPLEBEES!! AVOID IT IF YOU CAN!!

  2. [...] #9 Shorewood Bar & Grill ~ The Spinach Artichoke Dip at Shorewood is a creamy blend of cheeses baked in a ramekin and served with pita bread.  It had the rich flavor of artichoke, spinach, onions, parmesan and other cheeses and was baked until the cheese was a bubbly golden color. [...]

  3. [...] #4 Orchid Restaurant ~ The calamari at Orchid is also extraordinary.  It is cooked just perfectly so the texture is delicate, not tough. It is coated with a panko and is extra crispy in just the right places.  The spicy sweet and sour sauce that comes on the side is delicious and has just the right amount of “kick”, a perfect compliment to the calamari. [...]

  4. We were there both on Valentine’s Day (with our very well behaved kids-many of the other diners stopped by our table to let us know how impressed they were with their good behavior) and just last night, thinking we’d give them another chance. For a advertised “family friendly” place you would have thought we brought our dogs the way the staff reacted to us having kids there. I do realize it was valentines, but there were a handful of other tables with 1 or 2 children, we have 4. They treated me like they were doing me a favor by letting them choose from the regular kids menu and not the special valentines menu. Rarely did they check on us or our food and our cups sat empty for more than 15 minutes at a time, having to flag down our waiter to ask for refills. A party of 6 with children can be a goldmine for servers if they schmooze you and your kids, this server did not. Then they proceeded to not sit anyone next to us on the side my 1 year old son was sitting. He was also well behaved. I didn’t understand it. There were comments made right in front of us that “don’t put anyone there til they leave.” It was appalling. We live close to Shorewood so we thought we’d go again last night. Friends came from SLP to join us. A restaurant.com certificate was our main motivation in going but we thought, how bad can it be twice-we were sans kids this time. It was bad, worse, horrible, miserable, painful. Our server was “special” to say it nicely. She was very cute, but man she was in the wrong business. After messing up our bill, leaving our glasses empty, and then repeatedly telling us that “that thing you ordered, the creme whatever, yeah we’re out of that” to ” oh don’t order that,it’s not good” to plain “I don’t know” with no effort to find out. When she messed up on our bill, and we asked her to remove and fix a couple items, she said for us to just not pay that amount. I told her that I wasn’t comfortable with that since we were getting both taxed and gratuity added based on those amounts, she said “that’s okay.” She charged my friend’s card twice for 2 different amounts, neither of which were the amount we instructed her to charge it for. We asked 3 times for a manager to come help us sort out the bill, none ever came. We had also went outside at one point, asking if we would get service out there, she assured us we would, 30 minutes with no service. When we came back in, she says “I was just thinking I should have checked on you” and walked away. Ummmm, okay. There was more, but it was overwhelming. The food, oh yeah, the food. It was decent both times,nothing fabulous, nothing worth the price we paid. I could have went to Applebees, had comparable food for way less money with way better service. Don’t go here!

  5. What’s your normal protocol with revealing that you’re going to be blogging about a restaurant? Reading blogs about eating out always make me wonder this.

    Do you usually wait until the end? Do you not reveal at all? This post with the manager trying to buy you a drink makes me wonder especially. Thanks

    • Hi Troy,
      I do not ever tell them who I am during my visit, but I leave my card with my tab.
      However there are some cases where the visit is pre-arranged and restaurant is aware of who I am.

  6. That too bad! I’ll avoid going there until you try it again and have a better experience. I hate bad service with a passion.

  7. I love the food at shorewood that’s why I picked there for my birthday. I was so bummed at how horrible the service was. If it wasn’t for the amazing company I would have been so sad that my birthday party was ruined.

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